Refund policy

Items are eligible for a return within 30 days from the date it was received. Products must be new, unopened and unused, and in their original packaging. In case the returned products are found opened or used during the screening process, we reserve the right to decline a refund. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we are unable to accept a return if the item is opened and used. For all returns, please contact us at support@missha.zendesk.com. Please make sure to include your order number and the name of the item you are returning in the email. Please note that the customers are responsible for any shipping/handling fees associated with the return of your merchandise. We accept exchange requests ONLY if the product originally delivered to you is damaged or defective. For all returns/exchanges, simply pack up the item(s) you'd like to return/exchange and follow the "Packaging & Shipping Your Return" instructions.