FAQ

Below FAQ are some common concerns of our clients before purchasing the item. If you have other questions, please just send it to support@misshaus.zendesk.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to help with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within a day!

Order & Payments

Sign in to your account to check the status of your order(s).
Once the order has been placed, it cannot be canceled. If you have any questions on your order, please contact support@missha.zendesk.com.
Changing an order can be accomplished as long as the order is still in processing and has not been fully processed and/or shipped out. Once the order has been processed and/or shipped out, we are unable to make changes to the order. Upon an order being placed, we are unable to add additional products to the order.
Please confirm your billing/shipping addresses before finalizing and submitting your order as we are unable to change the billing/shipping addresses once the order has been shipped out.
Unfortunately, we currently do not accept orders from or ship orders to customers who reside outside of the U.S.
We accept all major credit cards, PayPal, and Amazon Pay.

Shipping & Returns

misshaus.com ships only within the United States and affiliated territories recognized by the United States Postal Service ("USPS"). Sales tax will be collected only on orders that contain taxable items shipped within New Jersey and California. You will be notified by email upon our receipt of your order and/or if there are any issues that arise pertaining to your order. - Please be informed that we are not responsible for lost or stolen packages. - In event of the address was incorrectly submitted when the order is placed, Missha US is not responsible. However, we will assist our customer to have them delivered to the recipient best of our ability but we can not guarantee that it can be successfully delivered without the correct address.
Free ground shipping within the United States is available on orders over $60 for all members. Taxes, discounts, and the retail value of rewards points do not count toward the free shipping thresholds. For orders ineligible for free ground shipping, there is a delivery charge of $7.99 for ground shipping.
Items are eligible to be returned so long as the order was placed within 30 days from the time of return. To get full refund, the products must be returned in their original packaging. In case the returned products are found opened or used during the screening process, we reserve the right to decide on the returned products. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we will offer reward points instead of a refund. For all returns, please contact us at support@missha.zendesk.com. Please make sure to include your order number and the name of the item you are returning in the email. Please note that the customers are responsible for any shipping/handling fees associated with the return of your merchandise. We accept exchange requests ONLY if the product originally delivered to you is defective. For all returns/exchanges, simply pack up the item(s) you'd like to return/exchange and follow the "Packaging & Shipping Your Return" instructions below:
Please include the order number. Provide the reason for your return and then insert your return slip inside the box. If you have lost your invoice, please include the following information with your return: a) Date of purchase; b) Order number; c) Reason for return; d) Description of item you are returning; e) Original price paid, and; f) Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund). If the return is authorized, the returned products must be unopened or unused (unless otherwise agreed upon). It is your responsibility to ensure the item is returned to our company. Upon receiving the item, if the item or items are not in the condition agreed upon between the customer service representitive and you, you will be notified, and the return/exchange will be resolved according to the condition of the item.

My Account

Click "ACCOUNT" at the top right of the homepage and click "CREATE ACCOUNT." Fill out the requested information then click "CREATE."
Click "ACCOUNT" at the top right of the homepage. Enter your email address and password before clicking "SIGN IN." You will be brought to the "MY ACCOUNT" page where you can view your rewards status and history, as well as order history and account details.
You can view your order history and status through the "MY ACCOUNT" page once signed in.

Products & Technical

Product information and ingredients are listed on each product's page. If you want to see an ingredient list and are not able to see it on the product page, please contact us at support@missha.zendesk.com with the specific product(s) you are inquiring about.
If you have any questions or seek advice regarding what products would best suit your needs, please email us at support@missha.zendesk.com. We are more than happy to answer any questions you may have and to provide what assistance we can.
If your Internet Service Provider (ISP) or email client filters/blocks emails, it may be affecting our emails that you might wish to receive. If you believe this is occurring, please consult the Help Section of your email program or contact your ISP directly to create an exception or remove the settings that filter or block the relevant emails. You can also add our email address (misshaus@email.misshaus.com) to your address book. This will help ensure that all future correspondence concerning your MISSHA Online orders will be received.

Membership

Simply sign up; it's free!
There are three tiers of membership: Plus, Prestige, and Premiere. All members are automatically Plus members upon enrollment. Prestige status is granted to members who spend a minimum of $100 on merchandise within 365 days. Premiere status is granted to members who spend a minimum of $250 on merchandise within 365 days. Members will be enrolled in the highest tier available based upon their spending in the past 365 days.
Following your initial tier placement, member tier status is based solely on total spending on eligible purchases (which exclude purchases using rewards points) during the rolling year, the last 365 days. Member tier status benefits are valid for the next year after qualification. If a member does not continue to qualify for Prestige or Premiere status, the member will revert to Plus member status. To maintain your current status or upgrade to the next tier, you must spend the relevant minimum tier threshold within a year.
New membership updates are valid starting from June 1, 2024. Any changes or enhancements to membership benefits, terms, or conditions will be applicable from this date onwards.

Rewards

Sign up and earn points each time you shop and follow us on social. Rewards Points will be earned on each dollar you spend, excluding any shipping fees and taxes (rounded down to the nearest dollar). Rewards Points can only be earned on products purchased on our website misshaus.com. You can earn up to 10 points for every $1 spent.
Your Rewards Points will expire 1 year after awarded.
Members can redeem a $5 discount coupon for 500 reward points, $10 discount coupon for 1,000 reward points and a $15 discount coupon for 1,500 points. Rewards points can also be redeemed for exclusive Missha products. The redemption is valid with a minimum purchase of $60 on orders. MISSHA may, in its sole discretion, change the items of merchandise from time to time as they are exclusive and limited edition. MISSHA Points will not be earned on any orders paid with MISSHA Points. *Rewards points cannot be combined with other coupons.
Unfortunately, you cannot transfer or merge points between accounts.
If you are returning the entire order, we will refund you the total dollar amount paid for the order, after any discounts were applied. The Rewards Points you used to redeem the discount will also be restored to your account. When you return an order, any Rewards Points you earned from it will be removed from your account. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we will offer reward points instead of a refund.
Please contact support@missha.zendesk.com. if you have any other questions. Contact us
*Rewards points cannot be combined with other coupons.