FAQ

Order & Payments

Sign in to your account to check the status of your order(s).

Once the order has been placed, it cannot be canceled. If you have any questions on your order, please contact help@misshaus.com or (201)372-0500.

Changing an order can be accomplished as long as the order is still in processing and has not been fully processed and/or shipped out. Once the order has been processed and/or shipped out, we are unable to make changes to the order. Upon an order being placed, we are unable to add additional products to the order.

Please confirm your billing/shipping addresses before finalizing and submitting your order as we are unable to change the billing/shipping addresses once the order has been shipped out.

Unfortunately, we currently do not accept orders from or ship orders to customers who reside outside of the U.S.

We accept all major credit cards, PayPal, and Amazon Pay.

Shipping & Returns

misshaus.com ships only within the United States and affiliated territories recognized by the United States Postal Service ("USPS"). Sales tax will be collected only on orders that contain taxable items shipped within New Jersey and California. You will be notified by email upon our receipt of your order and/or if there are any issues that arise pertaining to your order.

Free ground shipping within the United States is available on orders over $50 for Plus members, over $40 for Prestige members, and over $30 for Premiere members. Taxes, discounts, and the retail value of rewards points do not count toward the free shipping thresholds. For orders ineligible for free ground shipping, there is a delivery charge of $5.99 for ground shipping.

Orders must be placed by 2 p.m. Eastern Standard Time (EST) to be processed on the same business day. "Business Days" means Monday through Friday, excluding federal holidays recognized by the United States of America. Orders received Friday after 2 p.m. through Monday morning are usually processed within the next one or two business days.

Items are eligible to be returned so long as the order was placed within 30 days from the time of return. To get full refund, the products must be returned in their original packaging. In case the returned products are found opened or used during the screening process, we reserve the right to decide on the returned products. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we will offer reward points instead of a refund. For all returns, please contact us at help@misshaus.com. Please make sure to include your order number and the name of the item you are returning in the email. Please note that the customers are responsible for any shipping/handling fees associated with the return of your merchandise. We accept exchange requests ONLY if the product originally delivered to you is defective. For all returns/exchanges, simply pack up the item(s) you'd like to return/exchange and follow the "Packaging & Shipping Your Return" instructions below:

Please include the order number. Provide the reason for your return and then insert your return slip inside the box. If you have lost your invoice, please include the following information with your return:


a) Date of purchase; b) Order number; c) Reason for return; d) Description of item you are returning; e) Original price paid, and; f) Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund).

If the return is authorized, the returned products must be unopened or unused (unless otherwise agreed upon). It is your responsibility to ensure the item is returned to our company. Upon receiving the item, if the item or items are not in the condition agreed upon between the customer service representitive and you, you will be notified, and the return/exchange will be resolved according to the condition of the item.

Click "ACCOUNT" at the top right of the homepage and click "CREATE ACCOUNT." Fill out the requested information then click "CREATE."

Click "ACCOUNT" at the top right of the homepage. Enter your email address and password before clicking "SIGN IN." You will be brought to the "MY ACCOUNT" page where you can view your rewards status and history, as well as order history and account details.

You can view your order history and status through the "MY ACCOUNT" page once signed in.

Products & Technical

Product information and ingredients are listed on each product's page. If you want to see an ingredient list and are not able to see it on the product page, please contact us at help@misshaus.com with the specific product(s) you are inquiring about.

If you have any questions or seek advice regarding what products would best suit your needs, please email us at help@misshaus.com. We are more than happy to answer any questions you may have and to provide what assistance we can.

If your Internet Service Provider (ISP) or email client filters/blocks emails, it may be affecting our emails that you might wish to receive. If you believe this is occurring, please consult the Help Section of your email program or contact your ISP directly to create an exception or remove the settings that filter or block the relevant emails. You can also add our email address (help@misshaus.com) to your address book. This will help ensure that all future correspondence concerning your MISSHA Online orders will be received.

Promotions

If you purchased an item without taking advantage of our sales and/or promotions, we offer a price adjustment (to the sale/promotional discounted price) if the order was placed 3 days or less from the relevant sale or promotion commencing. The difference between the original price and adjusted price will be offered as rewards points to your account.

We do not offer price matching where such price is provided by another website or store.

Membership

Simply sign up; it's free!

There are three tiers of membership: Plus, Prestige, and Premiere. All members are automatically Plus members upon enrollment. Prestige status is granted to members who spend a minimum of $100 on merchandise in a given calendar year (January 1- December 31). Premiere status is granted to members who spend a minimum of $250 on merchandise in a given calendar year (January 1- December 31). Members will be enrolled in the highest tier available based upon their spending in the prior calendar year.

* All members of MISSHA, including new members, are automatically placed into the highest membership tier, Premiere, in 2021 and will maintain this status for the entire year. Members’ tier status for 2022 will be assigned on January 1 based on the purchase amount from 2021.

Following your initial tier placement, member tier status is based solely on total spending on eligible purchases (which exclude purchases using rewards points) during the preceding calendar year, between January 1 and December 31. Following the conclusion of a qualifying calendar year, Member tier status benefits are valid for the next calendar year after qualification. Annual tier assignments occur in January of each year. Members can be upgraded during the benefit year if their qualifying spending exceeds their tier threshold. Members should allow 30 days for purchases to process before being upgraded into another tier of membership. If a member does not continue to qualify for Prestige or Premiere status, the member will revert to Plus member status. To maintain your current status or upgrade to the next tier, you must spend the relevant minimum tier threshold by December 31 of the current year. On January 1 of each year all membership account spending for purposes of members tier status resets to $0.

Rewards

Sign up and earn points each time you shop and follow us on social. Rewards Points will be earned on each dollar you spend, excluding any shipping fees and taxes (rounded down to the nearest dollar). Rewards Points can only be earned on products purchased on our website misshaus.com. You can earn 5 points for every $1 spent.

Your Rewards Points will expire upon 1 year of inactivity. Inactivity means not making purchases and/or redeeming Rewards Points.

You can use your Rewards Points at checkout to receive discounts on any order! Every 1 point can be redeemed for 1 cent.

Unfortunately, you cannot transfer or merge points between accounts.

If you are returning the entire order, we will refund you the total dollar amount paid for the order, after any discounts were applied. The Rewards Points you used to redeem the discount will also be restored to your account. When you return an order, any Rewards Points you earned from it will be removed from your account. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we will offer reward points instead of a refund.

*Rewards points cannot be combined with other coupons.

Please contact help@misshaus.com if you have any other questions.