Returns & Exchanges
Click above to start a return for U.S. orders. Please prepare your Order Number and email address.
From the products shown on the page, choose the product(s) you wish to return. Please note – products and orders outside of our return window of 30 days (from the purchase date) may not be available for returns.
Please allow 2-3 weeks for your refund to be processed after you shipped return items. Once the returned products arrive at our distribution center, we will review the return and process the refund within 15 business days. Please note – due to shipping delays and social distancing at our distribution center, returns may take longer to process.
U.S. Return Policy and Exchange Policy
Items are eligible for return within 30 days from the time of purchase* (excluding shipping costs). Only products purchased from misshaus.com can be returned. If the product you wish to return was not purchased through misshaus.com, please contact the place of purchase for a resolution. The products must be returned within their original packaging in unused and unopened conditions. Products designated as “outlet”, “final sale” or “limited” are not eligible for return unless they arrive damaged or defective.
If you received damaged or defective outlet, final sale or limited items, please contact us directly at support@missha.zendesk.com. In the case that returned products are found opened or used during the screening process, we reserve the right to decline the return. For returns regarding allergies, please provide photos of allergic reactions for review. Please note that if items are returned with incorrect return reasons through pre-paid labels, you will be responsible for shipping/handling fee of $7.99 which will be deducted from your refund.
If you have any questions regarding returns please contact us at support@missha.zendesk.com before processing returns. Please make sure to include your order number and the name of the item you are returning in the email. *We are not responsible for lost/damaged items within the return process.
*We are not responsible for lost/damages for return process.
Reward Point Return
Rewards points earned on products being returned will be deducted from your account. If you redeem your rewards points to purchase an item and then return it, reward points will be returned to your account if full refund has been processed to your order. For partial refund, we are not able to do partial reward points return to your account.
Exchanges
Unfortunately, we cannot offer exchanges for returned merchandise. Please return the item you wish to exchange for a refund/reward points in accordance with our return policy and place a new order for a replacement item. If you have any questions regarding exchanges, please contact us at support@missha.zendesk.com.
- Choosing a selection results in a full page refresh.